FAQs

General Questions

Do you allow PETS?

No, sorry.

Can I ARRIVE EARLY?

Arrival to the resort is after 3pm. For bookings of two or more nights you are welcome to call us on 9755 4016 the evening before you are due to arrive to ask if an early arrival is possible. Although in quieter times we can often help with earlier arrival, during our busier times it is usually not possible.

Early arrivals are not available for-

  • One night bookings
  • For any specials 
Can I DEPART LATE?

Departure from the resort is by 10am. For bookings of two or more nights you are welcome to call us on 9755 4016 the evening before you are due to leave to enquire as to if it is possible for a later departure. Although in quieter times we can often help with a late departure, during our busier times it is usually not possible. 

Late departures are not available for-

  • One night bookings
  • For any specials 
Are VISITORS allowed?

We allow an occasion visitor for a short period (ie a catch up or a meal), however as the Resort is a very uncluttered and private place repetitive visits by others staying elsewhere or living locally can compromise this. All facilities, including the play equipment, jetty, boat ramp and tennis courts are provided and insured for the use of paying guests only. We do ask that visitors do not bring their pets with them.

Can I charge my ELECTRIC CAR?

We have 4 x 22kW AC chargers located at the Tennis Courts/Laundry area for guest use only. You need to load the Charengo app to use. Load using QR link (see below or displayed at the charger site) or go to your App or Play store to find and load the Chargengo Australia app (look for logo below). 

QR Code                       

Charge rate is 40c pew kW + transaction fees. BYO charge cable which needs a standard Type 2 plug to connect to the charger. If you have not yet purchased one we have a charge cable to suit Type 2 car connections that can be loaned from our reception (with bond).

If a SPECIAL offer comes out after I have made a booking can I ask that this be applied to my booking?

Sorry, Specials cannot be applied retrospectively to pre-existing booking as per our T&C’s, however at the complete discretion of management, we will consider a polite request to see if there is anything we can do for you.
In principle, a cost reduction will not be considered however for bookingsin the same category/type of unit, we may look at some form of booking time extension for example which would be dependent on availability and holding vacancies for expected demand for example.

Can we SKI, BISCUIT OR JETSKI at the beach in front of the resort?

No skiing, jet skiing or  biscuiting etc from the beach in front of the resort which is reserved for passive and safe recreation. The closest designated ski area is only 800m east (Busselton side) of our jetty on the far side of the large rock groyne. 

Is the Resorts Jetty and playground (including tennis court) open for the public to use?

No.

Siesta Park Holiday Resort is a private property and all of the resorts facilities, including the jetty, boat ramp and all play equipment are for the exclusive use of our currently booked in resort guests who have accepted and signed our Liability Waiver.

Can we drive our car on the beach?

No sorry- 

While we do have boat ramp mats, these are strictly to be used for launching Resorts guests boats only as Siesta Beach is not a specified area (permitted area) for vehicles to drive on. 

Do you have CARAVAN AND CAMPING SITES?

Sorry, No- we don’t have caravan and camping sites, we only have Villas and Chalets.

Can we store a CARAVAN, CAMPING TRAILER or any other equipment that is not for use during our stay at the resort?

With regards to storage of caravans, camp trailers or other large equipment that are to be used before/after your stay at Siesta, we ask that you make arrangements to store them at a commercial storage facility in Busselton or Vasse where secure and safe storage is available. If under pre arrangement we ever do allow such items to be parked at our property it will not be at the unit at which you are staying and will be in some other parking location well out of the way (and possibly across the road from the resort). We take no responsibility for its security in any way.

Can we bring TRAILERS?

All unloaded boat trailers, box and cage trailers (that are carrying items that will be used while at the resort) are to be parked in back area/overflow parking area – see on park plan. If felt it is required, BYO chain and lock to chain to one of numerous trees.

Only loaded boat trailers and genuine storage/security trailers can be kept at units but realise that these will take one of the limited number of parking spaces available at your unit. Please also note that a genuine storage/security trailer is one that is normally covered/closed in and lockable. Open cage trailers offer no real security advantage and your possessions would generally be just as secure if you store them neatly outside your unit. If you are in doubt, please raise your query with us at reception and we can discuss and resolve.

There are a host of good reasons for this policy which are in the interests of all guests including keeping the park safer for children in particular as well as keeping the resort relatively uncluttered and tidy while maintaining a sensible level of convenience that exceeds what most other comparable properties can offer.

FIREWOOD

With the closing of our local timber mill in 2022 we no longer have access to quantities of mill ends and the decision was to require people to BYO or purchase their own firewood in the future.

For those who wish to BYO firewood we suggest that you bring your modest quantity in bags or crates to store neatly outside your unit. If you bring in an open or uncovered cage trailer then that trailer will need to be parked in a back area parking area.

Can we have our ONLINE SHOPPING DELIVERED?

No sorry. We avoid any extra traffic in the resort to keep the children safe and maintain the peaceful environment and delivery trucks would majorly compromise this. We recommend that if you would like to shop online that you chose to collect your groceries from Coles at Vasse as it is only 5 minutes drive from our resort. The address is  Lot 101 Napolean Promenade, Vasse, WA, 6280

SECURITY AND INSURANCE of your property

Siesta Park Holiday Resort takes no responsibility for guests property at any time so if the security and insurance of your property is of concern we offer the following suggestions –

  • Talk to your insurance company about what possessions can be covered by your house and contents insurance policy in the event that are stolen while away from home and be aware of what level of security you are expected to employ to maintain your insurance cover.
  • Ensure that your car/s and boat/s etc have comprehensive insurance cover that will cover you in the event of theft as well as damage from natural events including hail or a falling tree.
  • Unloaded box trailers and unloaded boat trailers need to be taken to a suitable parking area away from the units and if the security of your trailer is of concern please bring your own trailer locking device (eg: tow hitch block, wheel clamp or length of chain and padlock to secure drawbar to a tree).
  • Parking next to the units is limited (2 bays for the 1 and 2 bedroom units and  3 bays for the 3 bedroon units) and like for the above, any excess cars or allowable trailers will need to parked at a suitable parking area away from the units.
  • Note that genuine lock up type storge trailers, that are used for security of your possessions being used while here at the resort, can be kept at your unit and take up one of your allocated parking bays.
  • With regards to storage of caravans, camp trailers or other large equipment that are to be used before/after your stay at Siesta, generally we suggest that you make arrangements to store them at a commercial storage facility in Busselton where secure and safe storage is available. If under arrangement we ever do allow such items to be parked at our property this will not be at the unit at which you are staying and will be in some other parking location well out of the way (and possibly across the road from the resort), again we take no responsibility for its security in any way.
Do you service the units

We don’t service units.

Do you hold items that are left behind

If the item appears valuable we try to contact the guest as soon as possible to advise (Please note that we are not always aware of the value of items).
If guests think they may have left items behind they are welcome to contact us.
When a guest wants the item/s back the options are for the guest to come and pick up if still in the area OR arrange for a friend or familiy to pick up in the next couple of days OR to have the item posted back.
As we have a lot of items left behind we have to regularly clear so we do not hold items for any longer than two weeks. If the items are still in good condition they are sent to a charity, otherwise they are binned.

Booking Questions

Do you have a Wait List for busy periods?

Yes we do. We keep names on the Wait List for up to two months, if after two months we have not been able to offer anything we do cancel as people have often by that stage lost interest or found something else. People on the Wait List are welcome to call us every six to eight weeks to let us know if they are still interested, we note that and keep their name on the list for up to another two months.

Do you offer a seniors discount?

We do offer a 20% discount for a couple only who are over the age of 60 in Hideaway Villas and Park Chalets 1 bedroom all year- excluding public holidays and school holidays. We also offer the discount on the Beach Chalets 1 bedroom over the winter period again excluding school holidays and public holidays. Please note that the seniors discount only applies to a minimum of 2 people and does not apply to specials.
To make a booking with a seniors discount please call us on 08 9755 4016 between 8.30am and 5pm.

Do you accommodate school leavers?

During school leavers time in November our property does not cater for leavers or young groups.

This falls in line with the overall strategy employed by the community within our area to cater and care for leavers who are accommodated at selected properties that are dedicated and secured for this purpose.

Do you accommodate young groups?

During school leavers time in November our property does not cater for leavers or young groups. At other times we can accommodate young groups with relevant bookings conditions and a $200 pp bond.

What age is regarded as a Young Group?

As a guide, a group whose majority of ages are under 25, are unmarried and not in a family group, are generally regarded as a young group.

Are babies counted as people?

Yes we do count babies in the number of people occupying the unit. 

What is the policy in the possible event of a Covid lockdown

Our most current cancellation policy is posted on our website – the following link will take you straight to it – https://siestapark.com/terms-conditions/

 

For any future Covid19 lockdowns we would review the severity and likely duration of the restrictions and decide on what relief we could afford to offer those affected and unable to travel to our property for holiday purposes. We would always be seeking to be as helpful as we can afford to be with any special relief that we decide to offer and we cannot guarantee what that would be, thus please take the normal cancellation policy as a worst case scenario which generally mean that a 50% deposit is at stake. When other prospective guests have asked about this our general advice in has been that if the thought of losing their 50% deposit due to a Covid19 lockdown is too big an issue then do not make a booking at present and rather call say a few days before the proposed booking date and check for availability and make a booking then to minimise the chances of being caught up with a deposit paid up etc.

From our perspective we have to be careful that our business is not so badly damaged that it cannot be preserved as the valuable community facility it is, for a future beyond the Covid19 upsets that we are all having to navigate through.  

What do we need to bring

Guests are asked to supply their own consumable items and toiletries.
To start guests stay we supply two rolls of toilet paper, dishwashing detergent, a sachet of laundry powder and a small bar of soap in the vanity area. If that is used up then the guest will need to replace items themselves

‘Consumable items’ includes tea, coffee, milk, sugar, matches, insect repellant ect.

‘Toileteries’ include shampoo, conditioner, soap ect.

Can I make a group booking

Can we make a Group Booking

Facilities

Do you have fans or air conditioners?

Over warmer months we do have desk fans in each bedroom that can be moved around the unit. We are lucky to be in an area which has mild weather all year round. As there are very few days in the year that an air conditioner would be handy we don’t have air conditioners in the units. This in turn makes our park more friendly to our environment and also helps to keep the customers costs down.

When a hot day is expected the following tips might help to keep your unit as cool as possible. While your unit is cool in the morning shut all windows, doors and curtains to keep the heat out. Perhaps spend more time outside in the shade, on the veranda or swimming in the ocean and then when the day is cooling and the sea breeze is in, open windows and let cooler air in.

Do you have heating?

The villas have gas heaters and the chalets have electric fan heaters. Over the cooler months our villas also have a column heater that can be moved around the unit. 
The villas are the more comfortable units for our cooler months.

We do ask that guests not to bring down extra heaters.

Although we do have extra blankets and generally that is sufficient to keep our guests warm, we do recommend that for people who do feel the cold more bring some extra blankets or doonas.

Can we park our cars near the units?

Yes. All one and two bedroom units have room for two cars or a trailer/boat and a car. The three bedroom units have enough room for 3 cars- or a trailer/boat and two cars.

What cooking facilities do the units have?

All units have hot plates and microwave ovens.
The Treetop Villas, Beachcomber Villas and Bay Villas have conventional ovens also.
The Treetop Villa, Loft Villas and Hideaway Villas have their own wood fuelled BBQ. The Beachcomber Villas, Bay Villas and Chalets all share communal wood fuelled BBQ’s (supply your own wood).

Do the units have washing machines?

The Treetop Villas, Beachcomber Villas and Bay Villas each have a washing machine.

For all other units we have washing machines and a dryer at our communal laundry which is located at the back of the park behind the Hideaway Villas.