ARRIVAL AND DEPARTURE
Arrival – after 3pm
Departure – by 10am
See further detailed arrival and departure info under Resort Information
DEPOSIT
A deposit of 50% ($300.00 minimum) of total tariff is required to secure bookings for two nights or more. Full payment required to confirm one night bookings.
Booking adjustments that increase the total cost will require a corresponding increase in deposit.
CANCELLATION POLICIES
1: GENERAL CANCELLATION POLICY
All cancellations and booking adjustments incur a $50 cancellation/adjustment fee from deposit paid and the “balance of deposit” is the remainder, as referred to below.
“Peak time” as referred to below, includes school holidays, public holiday weekends or any period for which we normally expect high occupancy.
1a: Cancellations made more than 90 days prior to booking date-
- The balance of deposit can be refunded or transferred.
- If the booking was made more than 9 months ahead special terms apply – see policy 2 below.
- Note that for Peak Time Bookings where the number of nights is reduced, the guest remains responsible for 100% of the original full tariff until a replacement booking is confirmed with another guest. Any final residual balance can be transferred as per policy 3 below
1b: Cancellation made between 30 and 90 days prior to booking date –
- The balance of deposit will be held but can be transferred to a replacement booking made within 9 months and in an off peak time – see policy 3 below for details.
- If the booking was made more than 9 months ahead special terms apply – see policy 2 below.
- Note that for Peak Time Bookings where the number of nights is reduced, the guest remains responsible for 100% of the original full tariff until a replacement booking is confirmed with another guest. Any final residual balance can be transferred as per policy 3 below.
1c: Cancellations made within 30 days prior to booking date –
- The balance of deposit is non-refundable or transferable.
- At the discretion of management a transfer may be offered, in which case refer to policy 3 below for details.
2: BOOKINGS MADE MORE THAN 9 MONTHS AHEAD
Bookings made 12 months ahead are only available via personal contact and reserved to re-accommodate repeat guests who are favoured. This special opportunity is most important and valued by guests with bookings in our peak times. For bookings made 9 to 12 months ahead- if any nights are cancelled the person holding the booking may remain liable for the original full tariff. If you need to cancel any part of your booking please contact us immediately so we can discuss your circumstances and what reasonable options we can pursue to achieve the best possible outcome for all.
3: TRANSFER OF DEPOSIT TO REPLACEMENT BOOKING
A replacement booking needs to be taken within nine months of the original booking and the credit can only be transferred once. When considering dates for an alternative booking please be aware that they cannot be in school holidays, public holidays and other popular/high occupancy periods. In essence an alternative booking cannot remove any reasonable opportunity for us to make other new bookings, which may also mean taking a booking in one of our less popular units. Please contact us to identify any options etc.
UNIT OCCUPIED BY PERSON IN WHOSE NAME BOOKING IS HELD
For the duration of the booking, the unit must be occupied by the person in whose name the booking is held. All other circumstances require a separate booking.
We require all relevant contact information for the person in whose name the booking is held and it is our standard procedure to contact the person in whose name the booking is held to confirm all details. If our reception staff are unable to get in phone contact with the person in whose name the booking is held the booking will generally be cancelled.
For any group bookings we require the name and contact details of the people who will be occupying each of the different units and we then similarly contact them individually to confirm all details before the booking can be confirmed with a deposit.
LEAVERS and YOUNG GROUPS
During school leavers time in November our property does not cater for leavers or young groups. This falls in line with the overall strategy employed by the community within our area to cater and care for leavers who are accommodated at selected properties that are dedicated and secured for this purpose. If a booking is made online for leavers or a young group over leavers week and the resort is not alerted then booking will be refused on arrival and deposit may be lost.
At other times we can accommodate young groups with relevant bookings conditions and a $200 pp bond. If this may apply to your group it must be mentioned in the notes area when making an online enquiry or booking so we may contact you to discuss your situation. Failure to do so may result in your booking being refused on arrival and deposit being lost. As a guide, a group whose majority of ages are under 25, are unmarried and not in a family group, are generally regarded as a young group.
SENIORS DISCOUNT
Up to 20% discount available to seniors who are a single couple over the age of 60. ie: The discount does not apply to sharing senior’s couples or where seniors come with their adult children for example.
Available for bookings in 1 bedroom Park Chalet and Hideaway Villas in our spring, winter and autumn price periods outside of school holidays and long weekends.
Only applies only to bookings made direct with Siesta Park Holiday Resort and not through other agencies such as booking.com plus does not apply to one night bookings or in addition to any special offers.
SPECIALS
A Special is an offer that include some form of promotion, such as a discounted price or an extra night for free.
A special cannot be applied retrospectively to an existing bookings and they cannot be combined with other offers (eg: seniors discount).
VOUCHERS
Valid for 12 months. We are happy to extend the use by date but ask that the person holding the voucher contacts us to make arrangement,
Not redeemable in cash.
INSURE OWN PROPERTY
Siesta Park Holiday Resort assumes no responsibility for property of guests at any time thus if the risk of theft, vandalism or damage to your property caused by a natural event such a falling tree, hail etc is of concern then we suggest you firstly locate and secure your property to minimise any risks and secondly ensure that your own insurance policies are in order to provide you with the cover you require if any unfortunate event arises.
NO SMOKING OR VAPING IN UNITS
ACCEPTANCE OF POLICIES
Our Resort Information contains various POLICIES that guests also need to make themselves aware of and by agreeing with these T&C’s you are also accepting all Resort Information Policies (Park Policies and Beach/Boating Policies).
AGREEMENT WITH TERMS AND CONDITIONS AND LIABILITY WAIVER
The Person accommodating the unit needs to agree and accept all Terms and Conditions herein plus our Liability Waiver which relates to the use of all holiday resort facilities including all play equipment and jetty. The action of paying the deposit is effectively acceptance but wherever possible the person making the booking will also be required to electronically or physically sign for their acceptance to fully satisfy our public liability insurers.