Siesta Park Holiday Resort Terms and Conditions
ARRIVAL AND DEPARTURE
Arrival to Resort – From 2pm
Departure from Resort – By 10am
Early arrival or late departure in peak times is normally not possible, including school holidays and Easter. At other times arrival as early as noon and departure as late as noon might be possible and guests are welcome to call us on 9755 4016 the evening before arrival or departure to check.
Please note that unless otherwise arranged arriving and departing guests cannot be “visitors” to effectively arrive early or depart late from the property without arranging with the resort . This practice can create an unreasonable clutter of cars, trailers and people plus places undue pressure on staff etc.
For bookings over school holidays and other popular times a week or other stated periods are required and part week bookings may be unavailable. Saturdays are also generally unavailable as the arrival or departure day.
Outside of school holidays and public holidays the minimum stay required is two nights.
A deposit of 50% ($200.00 minimum) of total tariff is required to secure bookings.
Booking adjustments that increase the total cost will require a corresponding increase in deposit.
SPECIAL COVID-19 CANCELLATION POLICY FOR ALL BOOKINGS WITH ARRIVAL DATES UP TO 15th MAY 2020 (in addition to any standard booking and cancellation conditions that may apply)-
Option 1: Leave deposit (fee waived) with us as a credit that can be transferred to an alternative replacement booking that can be made for any time up until 25th September 2021, excluding any of the public holiday long weekends or from Friday 25th December 2020 to Friday 22nd January 2021.
Option 2: Alternatively we can process a refund minus our standard $50 cancellation/booking fee.
NOTE: We will review this special cancellation policy at beginning of May 2020 and depending on any developments, including advice regarding the expected duration of the COVID-19 situation, this special policy may be extended and/or modified accordingly.
All cancellations (including reductions) incur a $50 booking fee from deposit paid.
Only bookings cancelled more than 90 days prior to booking date can have the balance of deposit refunded. (Note special terms for bookings made more than 9 months ahead if applicable – see below)
For bookings cancelled between 10 and 90 days prior to booking date the balance of deposit can be held and applied to a replacement booking made within 9 months and in an off peak time (conditions apply – ask for more details).
For bookings cancelled up to 10 days prior to booking date the balance of deposit is non transferable and is lost (unless allowed at the discretion of management).
Note that a Booking which has the number of nights reduced within 90 days of the original arrival date remains liable for the original full tariff.
BOOKINGS MADE MORE THAN 9 MONTHS AHEAD
Bookings made more than 9 months ahead are only available via personal contact (not available online). This is to reserve the opportunity to re-accommodate our regular guests who are favoured. This special opportunity is most important and valued for bookings in our peak times and in recognition of this; if any nights are cancelled the person holding the booking remains liable for the original full tariff. If you need to cancel any part of your booking please contact us immediately so we can discuss your circumstances and what reasonable options we can pursue to achieve the best possible outcome for all.
LEAVERS and YOUNG GROUPS
During school leavers time in November our property does not cater for leavers or young groups. This falls in line with the overall strategy employed by the community within our area to cater and care for leavers who are accommodated at selected properties that are dedicated and secured for this purpose.
At other times we can accommodate young groups with relevant bookings conditions and a $300 pp bond. If this may apply to your group it must be mentioned in the notes area when making an online enquiry or booking so we may contact you to discuss your situation. Failure to do so may result in your booking being refused on arrival and deposit being lost. As a guide, a group whose majority of ages are under 25, are unmarried and not in a family group, are generally regarded as a young group.
Up to 20% discount available to seniors who are a single couple over the age of 60
Available for bookings in 1 bedroom Park Chalet and Hideaway Villas in our spring, winter and autumn price periods outside of school holidays and long weekends. Also available in the 1 bedroom beach Chalets over our winter period outside of school holidays and long weekends.
Seniors Discount applies only to bookings made direct with Siesta Park Holiday Resort and not through other agancies ie booking.com (to make direct bookings call 08 9755 4016 between 8.30am and 8.30pm WAST or e-mail enquiries to email@example.com).
Seniors Discount does not apply to sharing senior’s couples or where seniors come with their daughter or son for example
Seniors Discount does not apply to any specials running. .
NO SMOKING in units and NO PETS sorry
UNIQUE ADVENTURE PLAY EQUIPMENT AND JETTY
We have a flying fox, a large rope swing plus other adventure play equipment and a 50m long jetty that requires suitable instruction and supervision by parents for their children.
UNIT OCCUPIED BY PERSON WHO HOLDS BOOKING
At all times the unit must be occupied by the person who’s name the booking is held under. All other circumstances require a separate booking.
TRANSFER OF UNIT – PRICING
Where a guest transfer from one unit to another during the one “stay” the occupancies in each unit are regarded as separate bookings and priced accordingly.
REVIEW OF ONLINE BOOKINGS
We will often need to contact the person who has made an Online booking to confirm and discuss various aspects to clarify and adjust the booking if required.
$100 minimum, Valid for 12 months, Not redeemable in cash
When special discounted rates are offered the unit booked can only be occupied by single families with young children or a couple on their own. The Special rate cannot be combined with other offers (eg: seniors discount)
Last updated: 6 Feb 2016