ARRIVAL AND DEPARTURE
Arrival to Resort – After 3pm

Departure from Resort – By 10am

No early arrival or late departure in peak times. At other times early arrival and late departure up to one hour is sometimes possible and guests are welcome to call us on 97554016 the evening before arrival or departure to check, however this is not available for one night bookings and specials.
Please also note that arriving and departing guests cannot be “visitors” to effectively arrive early or depart late from the property, which can create an unreasonable clutter of cars, trailers and people plus places undue pressure on staff etc.

DEPOSIT
A deposit of 50% ($200.00 minimum) of total tariff is required to secure bookings for two nights or more. Full payment required to confirm one night bookings.

Booking adjustments that increase the total cost will require a corresponding increase in deposit.

CANCELLATION POLICIES

1: GENERAL CANCELLATION POLICY 

All cancellations and booking adjustments incur a $50 cancellation/adjustment fee from deposit paid and the “balance of deposit” is the remainder, as referred to below.

“Peak time” as referred to below, includes school holidays, public holiday weekends or any period for which we normally expect high occupancy.

1a: Cancellations made more than 90 days prior to booking date-

  • The balance of deposit can be refunded or transferred. 
  • If the booking was made more than 9 months ahead special terms apply – see policy 2 below.
  • Note that for Peak Time Bookings where the number of nights is reduced, the guest remains responsible for 100% of the original full tariff until a replacement booking is confirmed with another guest. Any final residual balance can be transferred as per policy 3 below

1b: Cancellation made between 30 and 90 days prior to booking date –

  • The balance of deposit will be held but can be transferred to a replacement booking made within 9 months and in an off peak time – see policy 3 below for details.
  • If the booking was made more than 9 months ahead special terms apply – see policy 2 below.

  • Note that for Peak Time Bookings where the number of nights is reduced, the guest remains responsible for 100% of the original full tariff until a replacement booking is confirmed with another guest. Any final residual balance can be transferred as per policy 3 below.

1c: Cancellations made within 30 days prior to booking date –

  • The balance of deposit is non-refundable or transferable.
  • At the discretion of management a transfer may be offered, in which case refer to policy 3 below for details.

2: BOOKINGS MADE MORE THAN 9 MONTHS AHEAD

Bookings made 12 months ahead are only available via personal contact and reserved to re-accommodate repeat guests who are favoured. This special opportunity is most important and valued by guests with bookings in our peak times. For bookings made 9 to 12 months ahead- if any nights are cancelled the person holding the booking may remain liable for the original full tariff. If you need to cancel any part of your booking please contact us immediately so we can discuss your circumstances and what reasonable options we can pursue to achieve the best possible outcome for all.

3: TRANSFER OF DEPOSIT TO REPLACEMENT BOOKING

A replacement booking needs to be taken within nine months of the original booking and the credit can only be transferred once. When considering dates for an alternative booking please be aware that they cannot be in school holidays, public holidays and other popular/high occupancy periods. In essence an alternative booking cannot remove any reasonable opportunity for us to make other new bookings, which may also mean taking a booking in one of our less popular units. Please contact us to identify any options etc.

4: CANCELLATION DUE TO GOVERNMENT MANDATED LOCKDOWN – like happened with Covid 19

For any such cancellations we would review the severity and likely duration of the restrictions and decide on what relief we could afford to offer those affected and unable to travel to our property. We would always be seeking to be as helpful as we can afford to be with any special relief that we might decide to offer (such as allowing the deposit to be transferred to a new replacement booking in an off peak time – see policy 3 above) but we cannot guarantee what that would be, thus please take the General Cancellation Policy above as a worst case scenario which generally mean that a 50% deposit is at stake. When prospective guests have asked about this when the Covid 19 lockdowns were happening our general advice was that if the thought of losing their 50% deposit due to a lockdown is too great an issue then do not make a booking at present and check closer to the proposed booking date for availability to minimise the chance of being caught up with a deposit paid up etc.

From our perspective we have to be careful that our business cannot be so badly damaged that it cannot be preserved as the valuable community facility it is, for a future beyond the lockdown upsets that we are all having to navigate through.  

5: CANCELLATION INSTIGATED BY SIESTA PARK HOLIDAY RESORT

If we are effected by another outbreak/pandemic which causes our accommodation to become unavailable (in quarantine) or if our employees (cleaning staff in particular) were affected, we may be effectively be forced to cancel bookings and offer an alternative type of unit (if an opportunity exists) for future bookings. If this unfortunate event takes place we would refund in full or in part (in the case that an alternative unit is offered and taken and that unit has a standard tariff that is less).

UNIT OCCUPIED BY PERSON IN WHOSE NAME BOOKING IS HELD
For the duration of the booking, the unit must be occupied by the person in whose name the booking is held. All other circumstances require a separate booking.
We require all relevant contact information for the person in whose name the booking is held and it is our standard procedure to contact the person in whose name the booking is held to confirm all details. If our reception staff are unable to get in phone contact with the person in whose name the booking is held the booking will generally be cancelled.
For any group bookings we require the name and contact details of the people who will be occupying each of the different units and we then similarly contact them individually to confirm all details before the booking can be confirmed with a deposit.

LEAVERS and YOUNG GROUPS
During school leavers time in November our property does not cater for leavers or young groups. This falls in line with the overall strategy employed by the community within our area to cater and care for leavers who are accommodated at selected properties that are dedicated and secured for this purpose. If a booking is made online for leavers or a young group over leavers week and the resort is not alerted then booking will be refused on arrival and deposit may be lost.

At other times we can accommodate young groups with relevant bookings conditions and a $200 pp bond. If this may apply to your group it must be mentioned in the notes area when making an online enquiry or booking so we may contact you to discuss your situation. Failure to do so may result in your booking being refused on arrival and deposit being lost. As a guide, a group whose majority of ages are under 25, are unmarried and not in a family group, are generally regarded as a young group.

SENIORS DISCOUNT
Up to 20% discount available to seniors who are a single couple over the age of 60. ie: The discount does not apply to sharing senior’s couples or where seniors come with their adult children for example.

Available for bookings in 1 bedroom Park Chalet and Hideaway Villas in our spring, winter and autumn price periods outside of school holidays and long weekends. Also available in the 1 bedroom beach Chalets over our winter period outside of school holidays and long weekends.

Seniors Discount applies only to bookings made direct with Siesta Park Holiday Resort and not through other agencies such as booking.com

Seniors Discount does not apply to one night bookings or in addition to any special offers.                 .

SPECIALS
A Special is an offer that include some form of promotion, such as a discounted price or an extra night for free.
A special cannot be applied retrospectively to an existing bookings and they cannot be combined with other offers (eg: seniors discount).

VOUCHERS
Valid for 12 months. We are happy to extend the use by date but ask that the person holding the voucher contacts us to make arrangement,
Not redeemable in cash.

INSURE OWN PROPERTY
Siesta Park Holiday Resort takes no responsibility for any guest property at any time thus if the risk of theft or a natural event like hail or a falling tree that causes damage to your property is of concern, we firstly suggest you place and secure your property to minimise any risk plus ensure that your own insurance policies are in order to provide you with the cover you require if an unfortunate event arises.

NO SMOKING OR VAPING IN UNITS

NO PETS sorry

AGREEMENT WITH TERMS AND CONDITIONS AND LIABILITY WAIVER
The Person accommodating the unit needs to agree and accept all Terms and Conditions herein plus our Liability Waiver  which relates to the use of all holiday resort facilities including all play equipment and jetty. The action of paying the deposit is effectively acceptance but wherever possible the person making the booking will also be required to electronically or physically sign for their acceptance to fully satisfy our public liability insurers.

ACCEPTANCE OF POLICIES
Our Resort Information Booklet  contains our PARK POLICIES and BEACH/BOATING POLICIES that guests need to accept. For example there is policy guidance on Group Bookings and Visitors amongst many other important things that guests need or would like to know. By agreeing with these  T&C’s you are also accepting all Policies. Our FAQs page contains additional explanation and information that you may also want or need to know about.

 

Last updated: 21st January 2024